"My external disks are having trouble starting up, which results in Windows not starting up," complained user Michael Faklis, in a post. The problems with XP SP3, according to posters on Microsoft's Windows XP message board, range from spontaneous reboots to outright system crashes. Within hours of its general release earlier this month, Windows XP SP3 began drawing hundreds of complaints from users who claim the update is wreaking havoc on their PCs. Other problems have been reported as well. Until then, experienced PC users can work around the bug by starting AMD-based machines in Safe Mode and disabling the Intel power management driver. The driver can cause AMD-based computers to crash or enter a cycle of reboots, HP said.īoth HP and Microsoft are working on a patch for the problem. HP said the problem could occur because XP SP3 tries to place on computers a power management driver that's only supposed to run on PCs that use Intel chips. "During Windows startup, computers with AMD processors may experience a blue screen error" if they're upgraded from Windows XP SP2 to Windows XP SP3, HP said in a service bulletin posted on its Web site. Computers running chips made by Advanced Micro Devices could seize up and display the so-called Blue Screen of Death if upgraded to the latest service pack for Windows XP, Hewlett-Packard warns.
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